Our goal is to ensure that all orders are delivered within the estimated timeframes after processing. For EU-based customers, delivery typically takes 1 to 3 business days, while shipments to the USA usually arrive within 2 to 4 business days. Please note that these are estimates, not guaranteed delivery times.

Please allow up to 2 business days for order processing. The package will be dispatched on the next business day after the order is submitted. While we are committed to meeting our delivery estimates, there may be situations, such as during peak periods like holidays or Black Friday, where couriers may experience delays in deliveries. These are rare circumstances and beyond our control, as they are related to the high order volume handled by courier companies.

After your order is dispatched, you will receive a tracking number. If you haven’t received the tracking number within 5 business days, please contact us immediately, and we will investigate and resolve the issue.

We currently ship to the European Union, USA, and Canada via DHL Express.

Please note that customers are exclusively responsible for any customs fees incurred. It’s important to highlight that, in accordance with current regulations, all orders shipped to the USA with a total value under 800 USD should not be subject to customs fees.

Please read our Refund Policy for all the details regarding returns/refunds.

The materials used in Luna Giftables jewelry are specified in the description of each product (in most cases, it is 925 sterling silver or 925 silver plated with rhodium or gold). We hold an ANPC Authorization for precious metals with the number 0012612.

Here’s the good news: this indicates that your item is indeed made of silver. The reason silver turns black is due to its oxidation process, which can be accelerated by several factors. The protective coating on silver items can quickly wear away if these factors are not taken into account.

Factors influencing this reaction:

1. Increased humidity
2. Prolonged exposure to light
3. Contact with various cosmetics, lotions, perfumes, deodorants, and more
4. Natural oils from your skin (especially during hot weather when perspiration increases, leading to a faster reaction)
5. Wearing jewelry during activities like sleeping or showering, which can remove the protective coating, causing silver to appear dull.

Precautions:

1. Minimize contact with perfumes and other products by applying them before putting on your jewelry.
2. Store your jewelry in a dry, dark place. You can even consider sealing it in a bag for added protection.
3. During hot weather, be aware that increased perspiration can accelerate oxidation.
4. Always remove your jewelry before swimming or engaging in similar activities.

The Solution:

Many companies offer silver cleaning kits that not only help maintain your items’ shine but also slow down and remove the effects of oxidation. We also suggest trying everyday toothpaste, as many household toothpaste brands contain the necessary ingredients for cleaning silver. Afterward, remember to rinse and buff your item with a cleaning cloth to maintain its appearance.