Shipping policy

We understand that waiting can be frustrating, especially when it comes to getting a gift for someone you cherish. Therefore, we strive to ensure that all orders are dispatched within 1 to 3 business days after they are confirmed. While we commit to this timeframe, there may be situations, such as busy periods like holidays or Black Friday, when couriers may experience delays. These are rare circumstances beyond our control, as they are related to the high order volume of courier companies.

Orders are shipped using the DHL Express from Monday to Friday (business days). The tracking number for your package will be provided after the order is processed.

We assure you that all transactions are processed in a 3D Secure environment, ensuring your security. Payment processing is handled by Stripe, one of the largest and most renowned global payment processors.

If you have any questions, we invite you to check our “FAQ” page, and if you don’t find the answer to your question there, you can contact us using the contact form or by emailing us at he***@lu***********.com.

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